Privacy Policy, Security Policy & Terms of Use

ITRiver Ltd 

West Midlands, United Kingdom

1. Introduction

ITRiver Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy, ensuring the security of your data, and providing clear terms governing the use of our services. This document outlines our Privacy Policy, Security Policy, and Terms of Use in accordance with applicable UK laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

PRIVACY POLICY

2. Information We Collect

We may collect and process the following data:

  • Personal identification information (name, email address, phone number)

  • Business information (company name, role)

  • Technical data (IP address, browser type, device information)

  • Service-related data (support requests, system access logs)

3. How We Use Your Information

We use your data to:

  • Provide IT support and managed services

  • Respond to enquiries and communicate with clients

  • Improve our website and services

  • Comply with legal obligations

4. Lawful Basis for Processing

We process personal data under:

  • Contractual necessity (to deliver services)

  • Legitimate interests (business operations and improvement)

  • Legal obligations

  • Consent (where required)

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Trusted third-party service providers (e.g. hosting, cloud providers)

  • Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact us at: info@itriver.co.uk

8. Cookies

Our website may use cookies to enhance user experience. You can control cookies via your browser settings.

SECURITY POLICY

9. Our Commitment to Security

ITRiver Ltd takes information security seriously and implements appropriate technical and organisational measures to protect data.

10. Security Measures

We implement:

  • Secure network infrastructure and firewalls

  • Encryption of sensitive data where applicable

  • Access controls and authentication systems

  • Regular software updates and patch management

  • Monitoring and logging of systems

11. Data Breaches

In the event of a data breach:

  • We will assess and contain the incident promptly

  • Notify affected clients where required

  • Report to the Information Commissioner’s Office (ICO) if legally necessary

12. Client Responsibilities

Clients are responsible for:

  • Maintaining secure passwords

  • Informing us promptly of any suspected security incidents

  • Ensuring compliance with agreed IT policies

TERMS OF USE

13. Acceptance of Terms

By using our website or services, you agree to these Terms of Use.

14. Services

ITRiver Ltd provides IT services including (but not limited to):

  • IT support and consultancy

  • Network management

  • Cybersecurity services

  • Cloud solutions

Specific services will be governed by separate agreements where applicable.

15. Acceptable Use

You agree not to:

  • Use our services for unlawful purposes

  • Attempt to gain unauthorised access to systems

  • Distribute malicious software

  • Interfere with service performance

16. Intellectual Property

All content on ITRiver.co.uk, including text, branding, and materials, is owned by or licensed to ITRiver Ltd and may not be reproduced without permission.

17. Limitation of Liability

To the fullest extent permitted by law:

  • ITRiver Ltd shall not be liable for indirect or consequential losses

  • Our liability is limited to the value of services provided

18. Service Availability

We aim to provide uninterrupted services but do not guarantee continuous availability.

19. Termination

We reserve the right to suspend or terminate services if terms are breached.

20. Governing Law

These terms are governed by the laws of England and Wales.

UPDATES TO THIS POLICY

We may update this policy from time to time. The latest version will always be available on our website.

Last updated: April 2026